My return was rejected due to not having a 1095-a because we do not have health insurance through the state. How do I fix this?

[HelenC12]

You may have inadvertently entered that you have a government plan so TurboTax is asking for form 1095-A. 

To remove the 1095-A question, you'll need to delete the 1095-A form and form 8962.

• If you're using TurboTax Online software and need to delete a form, click here.
• If you're using TurboTax CD\Download software and need to delete a form, click here. 

Once you delete the forms, go back through the health insurance section of TurboTax. Please follow these steps:

1. Type health insurance in the search box and click on Jump to health insurance.
2. Continue with the onscreen interview.
3. When you get to the Did you receive Form 1095-A for your health insurance plan? screen, select No, I didn't receive Form 1095-A and Continue.
4. Continue with the onscreen interview until complete. 

[bluemoontutu]

I am having the same problem. It's been rejected by the IRS 5 times. I tried a suggestion from this forum by a guy named 'Dave' which is just put a zero and then $1 in January. I'm not sure if the IRS will accept or not yet...

So I guess we aren't the only ones having this problem & it's been there for awhile. In the deductions where it asks if you got a Form 1095-A, if you put check "NO' & save, Turbo Tax changes it to a Yes. I may have to mail my return & now it's  late. I'm really angry right now & we should really raise a big stink to Intuit about this problem!!!!

[bluemoontutu]

I have done all you suggested but Turbo Tax keeps changing the NO to a YES. And

yes I did make sure there was no Form 1095-a in the forms of my tax return. This is a huge problem!

[TeresaM]

If you have e-filed your return and gotten an IRS rejection code for Form 8962, it could be because there is a partial entry in your return or because they have information from Healthcare.gov about Marketplace insurance and are looking for a 1095-A on your return to match their records. This might be because you or someone on your return began an application for insurance but did not actually enroll, or for some reason, Healthcare.gov erroneously has something connected to a social security number on your return. Forms 1095-B and 1095-C do not need to be filed and should be kept with your tax records. Please do not enter their information into TurboTax.

When our interview section Affordable Care Act (Form 1095-A) for the Marketplace insurance reaches the screen, Did you receive Form 1095-A for your health insurance plan? It will default to "Yes." If you select "No" and Continue, it will not generate any Form 8962 information into your return. If you come back, it will default to "Yes" again, but it remained the "No" you selected until you came back into the area. This is as it should be.

In TurboTax Online, to ensure there is not a partially completed form in TurboTax, please check here to delete the form from your return. This will delete both the form and the entries. Please check for any Form 1095-A and also Form 8962.

1. To Delete a Form go black menu bar on the left
2. Click on Tax Tools
3. Click on Tools
4. Under Other helpful links, click on Delete a Form
5. Scroll down and check for 1095-A or 8962  and if there is one, click on Delete
6. Click on the blue Delete Selected Form 
7. At the bottom, Continue
8. Repeat until any Form 1095-A or From 8962 are deleted
9. At the bottom, Continue with my Return

If you have already checked online at Healthcare.gov for Form 1095-A information and do not find what you need, you may wish to call them and see if there is any reason they would have told the IRS to expect a Form 1095-A. You may reach them at:

1-800-318-2596

(TTY: 1-855-889-4325)

Available 24 hours a day, 7 days a week (except holidays)

Once you have resolved the Healthcare.gov information, the IRS should accept your e-file. In the past, they would accept the e-file but then route the returns with Marketplace questions for special processing that caused significant delays. This way the issue can be addressed, and your e-file should not be further delayed after it is accepted.

[bluemoontutu]

AN ANSWER: so I had to accept the "YES" that Turbo Tax kept putting in the question asking if I have a Form 1095-A. Then it took me to the form & I put a zero in the account#, and then 1 on the top line of the amounts. It took a dollar off my refund saying I had to pay it back, but IT FINALLY GOT ACCEPTED BY THE IRS. And no I did not inadvertently click on anything and NO I did not have a Form 1095 in previous years. THIS IS AN INTUIT GLITCH and we need to raise hell about it! One of the answers I got from Intuit was that after I put a "no" in the questions, I shouldn't go back to it, or it defaults to a "yes". This is BS! Anyway, hope this helps. Very frustrating to say the least.

[kapd45]

I did the same thing and it was still rejected. However, we should not have to find workarounds ourselves. This has been an issue for what seems like years. Why won't Intuit look into it?

[CatinaT1]

Since you posted on a thread from last year, I am unsure if you are having this issue or just commenting.

If you are receiving a rejection for this, the IRS has information that someone in your household should have a 1095-A. This could be because you or a dependent had Marketplace insurance in a previous year, or because a form is stuck in your return.  

If you've confirmed that no one on your return had insurance through the Marketplace for tax year 2022, but the IRS mistakenly thinks they did, it’s OK to create a Form 1095-A with minimal information in it to satisfy the IRS for e-file purposes. If you use this method, and it contradicts what the Marketplace has on record, then you may receive a CP2000 Notice from the IRS. 

Follow these instructions: 

1. Select Federal from the left menu, then Deductions & Credits 
2. Scroll down to Medical and Select Show More 
3. Select Start or Revisit next to Affordable Care Act (Form 1095-A) 
4. As you walk through the questions, you'll be asked if you received a 1095-A. Even if you didn’t receive this form, select Yes 
5. Enter 0's for the Marketplace identifier and policy number, and $1 for the January amounts 
6. Continue through to the end of the questionnaire 
7. Select File from the left menu and continue through the process to refile your return 

For additional information, this article may be helpful: How do I fix e-file reject F8962-070? 

[Johnneese]

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[LeticiaF1]

If your return was already e-filed and was rejected, it could be because someone in your tax return is in the IRS database as having been covered by Marketplace insurance at some point during the year.  If you do not have or did not think you needed Form 1095-A, please contact your state's Marketplace insurance to confirm whether anyone in your household was covered.

See the following link to find out more information about the Marketplace, and contact information for them:

What's my state Marketplace?