I make a lousy 16k/yr and this is a ripoff! My family makes 35k/yr and gets to use the FREE version!! I should too. I want a refund of this payment to TurboTax and switched to the FREE version IMMEDIATELY!
The income limit for the IRS sponsored Free File Alliance version is $34,000 per year. This version is also required by IRS regulation to be completely free with no add-ons or upgrades, so Live CPA assistance would not be available. (Your user icon indicates that you used the Live self-employed version.)
If you think you qualified for the IRS free file version, and you want to discuss your fees with customer support, you will have to call them on Monday.