My federal taxes got deposited in the wrong accoun

[debluv1203]

I called the IRS and they said that they send my money to you TurboTax and I had to call you guys but the number she gave me I can never speak to a person and it didn't give me an options of what I need to help with honestly I think I shouldn't even have to pay for my taxes to be done as much problems I've had this time never had a problem before in the past 10 years except for with my state I haven't gotten it approved for last 10 years on your site

[xmasbaby0 · Accepted solution]

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410