My document id # on my license is not working. It keeps saying error

[Folkyeahh28]

What is wrong with my document id# because it keeps registering as wrong

[SteamTrain]

If  for NY...depending on the license type...check the following pictures provided by NY:

Sample Photo Documents | NY DMV

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AND, it is not the DMV ID number

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Later Edit !!!!

Some folks (below) are saying it works if you enter ONLY the first three Alphabetic or Numeric characters....no more than that.

[jvega2123]

still not working. called turbotax. they said its an issue going around. they dont know when it will be fixed

[user17695287876]

I felt dumb once I figured it out, ya just have to put the first 3 digits of the doc# like VEG

[TurboTax12573226]

Not the case for me, unfortunately. I’m including everything after Doc# and it’s saying I must include the first three letters. 

[TurboTax12573226]

So now that I’ve actually figured it out…. I feel more stupid than you possibly could have. Oh. My. Goodness. 

[ZZZZoe]

Can you please share what did you put in there? Mine is not working neither. 

[MarilynG1]

If you're using TurboTax Online, clear your Cache and Cookies and retry entering your driver's license number.  Make sure there's no spaces/extra characters, and the dates are for a valid license.

In most states, a driver's license is not required to file, so you may be able to 'skip' this entry and Continue.

@ZZZZoe 

[Calimar]

Yay! You saved the day. Thank you. Entering only the first three digits worked for me when the field would not accept the 10 digit document number. I had also tried switching browsers and that did not work by the way. 

[user17709377828]

Omg you're right. Cant believe how much I overthought it 

[CATAIDA4]

THANK YOU 🙂

[MarilynG1]

Where are you entering your License Number?  What error do you receive?  If you're preparing a non-resident state return, your resident state driver license number should work.  Try entering only the first three letters.

Here's more on Driver's License Number Error.

@CATAIDA4 

[Silentblades07]

Tells me " the document numbers first 3 characters must be entered" ive entered what on my id 

[LeticiaF1]

Make sure you entered the number exactly as it is on your driver's license, including any spaces or special characters.  If you continue to experience issues, you can try the following and then enter the number again:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

Also if your state does not require you to enter your driver's license number, you can skip it and continue with your return.  

@Silentblades07 

[SteamTrain]

@Silentblades07 

1)  IF for NY ...it is ONLY the firs three characters..no more than three.

2)  For NY, it is Not the DMV ID number:

...check the following pictures provided by NY for the actual Doc ID#:

Sample Photo Documents | NY DMV