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eglewis42
Level 1

My disc is not downloading correctly.

I have install and uninstall the turbotax software.  However, the download stops at the activate and goes not further.  How can this situation be fixed?
2 Best answer

Accepted Solutions
LinaJ2020
Employee Tax Expert

My disc is not downloading correctly.

I will suggest you to contact TurboTax Support. Click here:  TurboTax contact

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

VolvoGirl
Level 15

My disc is not downloading correctly.

Do you get a blank screen to enter the License Code to Activate the program?

 

Another user posted this fix. See if it works for you -
change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!

 

launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark

 

change your resolution back to what is was originally.

 

View solution in original post

2 Replies
LinaJ2020
Employee Tax Expert

My disc is not downloading correctly.

I will suggest you to contact TurboTax Support. Click here:  TurboTax contact

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

VolvoGirl
Level 15

My disc is not downloading correctly.

Do you get a blank screen to enter the License Code to Activate the program?

 

Another user posted this fix. See if it works for you -
change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!

 

launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark

 

change your resolution back to what is was originally.

 

View solution in original post

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