My account is locked on the screen for turbotax live My Expert and I cannot get back to my account to see other tax information?

[thesarge4j]

My screen is locked to the My Expert screen? The only options I have now is Intuit Account, Sign Out or My Expert. Everytime I log in to Turbo Tax it logs me into this screen only. I cannot see old taxes that I have filed for the last five years and need to see my 2019 to file with my new turbotax account. Need help unlocking the old account.

[CarissaM]

Please clear the cookies and cache on your web browser. 

Once you have done so, if you are encountering the same issue, please click here to contact customer support. 

[greywolfknight]

He is not the only one having this problem.  I cleared my cache and cookies.  When I logged back in, I was still locked into the expert advisor screen, without access to my past tax returns.  As I have seen other complaints about this, maybe you should look into where the glitch is in your system.  I will contact support, but it needs to be addressed.