My account is locked on the screen for turbotax live My Expert and I cannot get back to my account to see other tax information?

My screen is locked to the My Expert screen? The only options I have now is Intuit Account, Sign Out or My Expert. Everytime I log in to Turbo Tax it logs me into this screen only. I cannot see old taxes that I have filed for the last five years and need to see my 2019 to file with my new turbotax account. Need help unlocking the old account.