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brandon-james4
New Member

Multiple turbo tax accounts

when signing onto my account, the only year i cant access my previous return is 2015. Im positive i filed with TurboTax for 2015, but must have done it in a different account. how can i recover this?
8 Replies
annette--eddie
New Member

Multiple turbo tax accounts

I need to recover my 2015 forms from turbo tax
mesquitebean
Level 15

Multiple turbo tax accounts

annette.eddie:
If you used Online TurboTax, see the answer below to find the account containing your 2015 return.
annette--eddie
New Member

Multiple turbo tax accounts

Epo39b
mesquitebean
Level 15

Multiple turbo tax accounts

Did you use Online TurboTax in 2015?   If you used the desktop software that year (CD/download), it won't be in an online account.

If you did use Online Turbotax,  here's how to troubleshoot multiple accounts (User IDs).  To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.  If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.


daddydougkirk
Level 1

Multiple turbo tax accounts

I need to recover my 2016 & 2019 turbo tax returns. IRS claims they didn't receive them even though I have an accepted receipt for 2019. The accountant that did my taxes used several different login's I believe like

[removed]  [removed]  [email address removed] those are the ones I know of. I've tried finding them to no avail. 

Thanks

Doug

[email address removed]

JeanneLO
Intuit Alumni

Multiple turbo tax accounts

Please do not post personal information in this public forum. It has been removed for your privacy protection. Follow the instructions in this TurboTax FAQ to contact customer support for assistance:  What is the TurboTax phone number?

@daddydougkirk

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daddydougkirk
Level 1

Multiple turbo tax accounts

talk to specialist 

KatrinaLO
Intuit Alumni

Multiple turbo tax accounts

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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