turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Money was taken out of my account that was unauthorized

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

11 Replies

Money was taken out of my account that was unauthorized

See this TurboTax support FAQ for payment of TurboTax account fees when the federal refund is delayed - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

qtip18810
New Member

Money was taken out of my account that was unauthorized

I Did My Taxes With Turbotax When I Started It Stated It Was Free.When I Looked In My Account It Stated I Owed $79.00 For Filling My Taxes, When It Stated It Was FREE.I Want The Money Put Back In My Account I Am 75 Years Old  Years I Am A Senior City son        My Name Is Shirley[PII removed]  My Email Is [email address removed]    Thank You!!!!

DaraLO
Intuit Alumni

Money was taken out of my account that was unauthorized

TurboTax Free Edition (and TurboTax Live Basic) are intended for taxpayers with very simple returns that can fit on the new 1040 form without any schedules. Not all taxpayers qualify.  Please review the following Help Article for situations that may require you to upgrade to a paid TurboTax product:  Why do I have to upgrade from Free Edition? - Intuit

 

Prior to printing or e-filing your return, you can review your fees to find out why you're being charged. Then, follow the directions in this Help Article to remove any unwanted charge:  Why am I being charged for TurboTax Free Edition?

 

Additional Resource:  How do I review my fees in TurboTax Online?

 

@qtip18810 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Money was taken out of my account that was unauthorized

Was charged for tax return I'm not getting 

Money was taken out of my account that was unauthorized

@dimelodave What does that mean?   Do you mean you paid to file a tax return but the IRS is not sending your refund to you?   Your post is confusing.    Explain clearly please.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Money was taken out of my account that was unauthorized

Yes

ee-ea
Level 15

Money was taken out of my account that was unauthorized

Money was taken out of my account that was unauthorized

Why was money taken out my account

Money was taken out of my account that was unauthorized

I haven't received my federal and you guys took 128 out my account.

Money was taken out of my account that was unauthorized

@lawandagilbert2023

 

TURBOTAX TOOK MONEY OUT OF MY  ACCOUNT

 

 

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

 

 

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Money was taken out of my account that was unauthorized

@lawandagilbert2023 See this TurboTax support FAQ for payment of the TurboTax fees if the refund is delayed - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/bank-account-auto...

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies