Lost my state program after I re-installed TurboTax Premier 2024

[jacko]

My TurboTax Premier 2024 comes with a free state download.  I downloaded it and was done with my state return.  However, when I went back into TurboTax, it started automatic updates.  The update installation got stuck and failed.  It came back with an Microsoft Error code 1603.  I ended up re-installing the TurboTax Premier 2024.  Now I got a different problem.  It says I need to pay $45 to get a state program as if it does not know that I have already downloaded once - the free copy.  My PDF copy of my tax return clearly shows my state return.  The state program was in my earlier version of TurboTax Premier 2024.   I cannot continue on until I pay.  Why ? What happened to my free state program ?

[JohnB5677]

For installation, software and billing issues you can contact the TurboTax Support Phone Number

[jacko]

I managed to get the state program myself.   The problem I had was that I re-installed the TurboTax Premier 2024 program when my existing return already had both federal and state data.  After re-installation, the new TurboTax program noticed that I already had state information on my existing return and thought that I wanted to enter another state.  So it asked me to pay $45 for a new state.  Believing this was the issue, I started a brand new return, re-entered everything.  When I was done with the Federal part and was ready to enter the state, realizing my newly installed TurboTax software did not have a state program,  it automatically downloaded the state program for me.

I am okay now...Thanks.