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jacko
Returning Member

Lost my state program after I re-installed TurboTax Premier 2024

My TurboTax Premier 2024 comes with a free state download.  I downloaded it and was done with my state return.  However, when I went back into TurboTax, it started automatic updates.  The update installation got stuck and failed.  It came back with an Microsoft Error code 1603.  I ended up re-installing the TurboTax Premier 2024.  Now I got a different problem.  It says I need to pay $45 to get a state program as if it does not know that I have already downloaded once - the free copy.  My PDF copy of my tax return clearly shows my state return.  The state program was in my earlier version of TurboTax Premier 2024.   I cannot continue on until I pay.  Why ? What happened to my free state program ?

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JohnB5677
Employee Tax Expert

Lost my state program after I re-installed TurboTax Premier 2024

For installation, software and billing issues you can contact the TurboTax Support Phone Number

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