"Looks like we've hit a snag" message>> How do I get help!!!

[This product is wasting my time]

I'm trying to file my taxes and I get the message "Hmm...It looks liek we've hit a snag"

The link to the support page is not help. The phone number takes me to a bot and that's it.

How do I talk to someone, or even chat with someone, to solve this problem!!!!!!??????

Thanks.

[CatinaT1]

Where are you at in the software when you get this message?

[This product is wasting my time]

Thanks for your reply. I am on the Let's complete your purchase online page.

It says "Select Continue and we'll connect you with our secure online store to finish your order"

I hit continue. A page loads that says:

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

For answers to your questions, visit us at  TurboTax.com/support.

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.

FYI, I've tried again at least ten times, including trying yesterday.

There are no answers I could find using the support link.

The phone number is similarly a joke. I get a bot that asks a bunch of irrelevant questions. When the bot said it was transferring me to an  agent I only got silence. I waited a bit and no one every picked up.

I also got an message that this post is invalid when I tried to send it. This gets ridiculous, to say the least.

[This product is wasting my time]

Thanks for your reply.

The page says: "Let's complete your purchase online. Select continue and we'll connect you to our secure online store to finish up your order."

I click continue. After loading, it takes me to a pop-up page that says:

Hmm...it looks like we've hit a slight snag. Please try again or check back in a bit. I've tried again at least twenty times, including yesterday.

It also says to visit TurboTax.com/support, which offers no useful information, although I wasted a bit of time trying to find some.

It also provides a phone number 1-800-4-INTUIT that is similarly useless.  I've gone through the bot menu several times. Once I was transferred to silence. No one ever picked up.

Turbo Tax used to be a good product. The 2024 product has been one problem after another.

BTW, the first time I tried to reply to this message it told me it was invalid. It seemed to go through the second time, but I don't see it, so I've had to compose it again. Wasting more time....

Can you help me fix "slight snag" business?

Thanks.

[CatinaT1]

You need to call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

[This product is wasting my time]

Thanks. Finally got the problem solved.

FYI, the first person hung up so I needed to call back. The second person spent three hours trying to solve the problem. As it turned out, she needed to process my credit card for the state e-payment and give me a code. That worked and I was able to file.