"Looks like we've hit a snag" message>> How do I get help!!!

I'm trying to file my taxes and I get the message "Hmm...It looks liek we've hit a snag"

 

The link to the support page is not help. The phone number takes me to a bot and that's it.

 

How do I talk to someone, or even chat with someone, to solve this problem!!!!!!??????

 

Thanks.