It won't let me file and keeps saying I've used the same phone number 5 times, which I haven't, and Ive tried changing the number to four other numbers and it won't work

[debbiericerich-h]

this is what I keep getting - 
your transmission didnt go through - Turbo tax was unable to send your return to the intuit electronic filing center, for the following reason: Transmission Failed: The IRS allows taxpayers to electronically file a maximum of 5 federal returns with the same phone number. This phone number has already been used to file 5 returns....By selecting continue, you can print and then mail your return(s). Professional taxpayers should use a professional product to e-file multiple returns.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[EzbGross]

I followed the link you provided, but it is taking me in a loop!  Turbotax desktop version.

[SAB2286]

Has there been a confirmed solution to this issue as I haven’t filed 1 file return for tax year 2024 and already getting error message saying 5 returns have already been filed associated to my phone number

very frustrating 

[MarilynG1]

If you're using TurboTax Online, you may have five accounts associated with that phone number.  Use this Account Recovery tool to see all the accounts associated with that phone number.  

You can also use your Email instead of your phone number to Sign In.  Be sure to clear your  Cache and Cookies first.

Here's how to Contact TurboTax Support for more help.

@SAB2286 

[MP1089-23]

I tried your suggestion and nothing worked.  This is the second year this has happened to me.  I believe Turbo tax has an obligation to fix this issue.  Please give clear instructions - Am I fixing this in the turbo tax software or Intuit online. Frustrated and mad. 

Thank you.  

[JohnB5677]

For installation and software issues you can contact the TurboTax Support Phone Number

[Shelly35]

Spent over an hour to troubleshoot and eventually referred directly to the IRS for assistance.  

[Shelly35]

RESOLUTION:  After spending hours last year and this year with TurboTax Tech Support and just about had enough of this back and forth between TurboTax and IRS blaming each other.  So, I played around trying to locate another method of efiling our taxes without having to pay another $$$$ amount of money for an online download or another software product.  After exhausting all other efforts, started to create a new tax return from scratch in TurboTax versus transferring over the previous years data.  Once started to do this, on the personal information details, was prompted for a phone number, which was NOW REQUIRED.  Since decided to transfer a previous year's tax return, some of the phone numbers were either blank or added in some generic phone number such as 888-555-1212, which was not a valid phone number.  Once corrected in the Personal Info Summary section and added the same phone number in the 'Make Sure We Can Reach You After You E-file' section, the tax returned was able to be efiled without any issues.  Uncertain if a phone number would truly be required in the 'Make Sure...', but added just in case.  Have already received the email notification indicating my federal return as been accepted.  What a wonderful thing.... 

This year, able to transmit one tax return via efile, then started receiving the error message that a maximum of 5 federal returns with the same phone number.  This phone number has already been used to file 5 returns.  

SO..... To all of those that have been experiencing this issue without any possible clue of how to resolve, please ensure the phone number in the Personal Info Summary section is completed and accurate.  To those that are not paid taxpreparers and use more than one software on different computers, would suggest to use the phone number of the actual tax payer on the Personal Info Summary versus your own.  We file our own taxes, then assist our four children and each of our parents.  So, we do use multiple licenses, install on two different computers, but always transferred over the previous tax year data not realizing the phone number was either blank or incorrect.  Otherwise, could be in a federal tax efile loop forever!!

Good Luck to everyone!!