Issue entering my W-2

[JKaraskiewicz]

When trying to manually enter the details of my W-2 I cannot type anything in any of the fields.  Is anyone else having this issue?  I have used turbotax for many years and have ever had this issue.

[JamesG1]

Try clearing the field and starting over.

Are you able to delete the W-2 entry by clicking the trashcan icon to the right of the Edit button?

You may also be able to delete the W-2 by Tax Tools / Tools / Delete a form / Review Form List.

[JKaraskiewicz]

Yes I have deleted it and created a new one and continue to have the same issue.

[RobertB4444]

It is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser.  If that doesn't work, try using a different web browser.

If that doesn't work I would recommend using the "Live Expert" help in the right upper corner to see if having someone walk you through helps.

Here is a link on how to clear your cache and cookies.

Here is a link to finding a TurboTax expert.

[nucbill2]

I have the same problem and I am not able to import W-2's and the screen is blank

[MichelleLO]

Please try the steps listed in the below TurboTax help article for assistance with the blank screen issue:

Troubleshoot blank screens, missing buttons, or missing images

@nucbill2

[JKaraskiewicz]

Thank you for your assistance, it did not work so I will reach out to an expert.