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mjinks22017
New Member

Is there a way to setup an IRS.gov online account when it isn't recognizing any of my financial account numbers I've entered? I need access for the tax credit payments.

I have copied and pasted the numbers, with the exception of my credit cards, directly from the websites. I even used the Experian website and it still is unable to verify any numbers I have provided. I need to update my information and manage the payments but without access, I'm unable to do so. I was unable to find any help through their FAQ pages either.
4 Replies
Mike9241
Level 15

Is there a way to setup an IRS.gov online account when it isn't recognizing any of my financial account numbers I've entered? I need access for the tax credit payments.

have you tried manually entering the info. cut and paste can sometimes contain embedded info that you can see, but that means what you entered isn't valid.   crdit cards are probably not valid for depositing the advanced child credit.  bank a/c or debit card.  some bank a/c's have different routing numbers for deposits than for checks.

and have you used this webpage

https://www.irs.gov/credits-deductions/advance-child-tax-credit-payments-in-2021 

Opus 17
Level 15

Is there a way to setup an IRS.gov online account when it isn't recognizing any of my financial account numbers I've entered? I need access for the tax credit payments.

When I got my IRS online account a couple years ago, the verification method involved cell phones. But because the IRS could not find my cell phone number in whatever government database they were using, they mailed a code to the address on my tax return, and I was able to enter the code and complete the registration once the letter arrived.

 

Unfortunately, it seems that the IRS has changed their verification procedures for establishing new online accounts, and since I already have an account, I can’t try to sign up again to test the new verification procedure.

 

You may be able to go to a local IRS office to verify your identity, but I don’t know if they have open office hours yet and they are backlogged with everything due to Covid.

*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*
Critter-3
Level 15

Is there a way to setup an IRS.gov online account when it isn't recognizing any of my financial account numbers I've entered? I need access for the tax credit payments.

If you already have an established account with the IRS you cannot open a second one with the same SS#.   

mjinks22017
New Member

Is there a way to setup an IRS.gov online account when it isn't recognizing any of my financial account numbers I've entered? I need access for the tax credit payments.

I have tried that. This is only to verify my identity and they are unable to verify debit cards. Since I've posted this question I have reached out to the IRS but I received an message that they will be getting back to me within 4 business days and I don't fully trust that. 

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