Is there a way to fix the "Start State" loop?

[AkinaLO]

Please contact support for assistance with your loop issue.

What is the TurboTax phone number? - Community

[RamboTax]

Did everything, as described for Home and Business 2019 for Windows. I’m getting totally frustrated! I even have TT fix on my desktop. It won’t fix the issue. 

[edmundung]

I had the same problem on my laptop. I tried all of the fixes and I finally went to my desktop and got it to work. Once I saved my return, I could continue working on my laptop. I noticed in the postings that other users switched computers. 

[santaxlady]

I  am having the same problem with Ohio using the Deluxe program.

[JeanneLO]

Please see this TurboTax FAQ for help on how to solve this loop: State install/e-file update loop: State not installed after installation or TurboTax needs to update...

@santaxlady

[edmundung]

I didn’t have a problem for 2020, but the way I resolved the problem for 2019 was to use another computer. Once I saved the return, I was able to go to the original computer to open the file. 

[beisnerwa]

I'm having the same issue with the "Start State" loop.  Please tell me Intuit has a better fix than "redownload".  I done that a few times already because the 2021 Turbo Tax seems to really suck.  I've never had problems w/ TT until this year.  I guess I'll start looking at different software.

[CarissaM]

Are you using the desktop or online version this year? @beisnerwa

[edmundung]

I didn’t have a problem for 2021, but the way I resolved the problem for 2019 was to use another computer. Once I saved the return, I was able to go to the original computer to open the file.