Turbo Tax did not save info I put in in the last few days. Do I really have to start all over again?

[AshleyRose · Accepted solution]

Is it possible that you are logging in with a different User ID and therefore, you are not finding the tax return that you started? Usually this is the case if you log in a do not find your already started or complete tax returns and instead are being asked to start from the beginning.

To get a list of your User ID's and recover accounts, you can use the tool at the link below.  If you have more than 1 email address, you should run the tool on each one.

https://myturbotax.intuit.com/account-recovery/

[freescotland]

I logged in the same way as earlier this week and all my information is gone.

If I have to start over, I might just boot to another service. I cannot go through this process again, which took several hours, if I cannot trust Turbotax is not saving my work.

Any help retrieving my work on this year's return is appreciated.

[xmasbaby0]

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-...