intuit turbotax 2019.

[JandP]

I'm using Windows 10 and I've been able to fill out all of my forms and thought my forms all got sent to the IRS, but no they got rejected.  I corrected the problem so I thought and for some reason every time I resubmitted it was rejected because of R0000-902-01.  I tried to get back into my turbotax cd and it says it's already downloaded, can't find the download.  I've been at this since 5/15/20.  I did get turbotax to open up today and then I got a lot of my forms filled out and for one part it said it needed to be updated which it did not need before but I tried to updated it anyway with no luck.  I'm not sure if this is a intuit Turbotax problem or Windows but I'm done and I'll find another avenue so I can make sure my taxes are really on file and on time!  Not very happy with this product this year especially when I can't contact and actually talk to someone!!!

[DoninGA]

Apparently you used the IRS or TurboTax non-filers website for the stimulus payment.  This sent a 2019 federal tax return to the IRS.   

Now you are e-filing another 2019 federal tax return with the same name and Social Security number.  It cannot be e-filed but can only be printed and mailed.

See this TurboTax support FAQ for how to file the 2019 tax return when you have used the non-filers website - https://ttlc.intuit.com/community/tax-topics/help/stimulus-how-to-file-your-return-after-getting-rej...

[DoninGA]

How to contact TurboTax support is shown on almost every TurboTax web page, Contact Us at the bottom of the page, including this page.  Just like any other corporate website.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)