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Im in the us military and it says turbo tax is free just like last year but when I'm about to file it says I owe 29.99?

 
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Im in the us military and it says turbo tax is free just like last year but when I'm about to file it says I owe 29.99?

The cost of your TurboTax depends on your rank and what version you use.  What version of TurboTax did you use? 

Only the Free Edition or Deluxe is free if you are E1 to E5.  You get a discount if you used Premier or Self-Employed.  You also get a discount if your rank is above E5.

Please click here for further information.

If you qualify for free TurboTax, or you think you didn't receive your discount, please check your fees.

  • Log into your return
  • On your Home screen, you can click on View Order Summary
  • If that doesn't give you the detail
  • Click on Tax Tools in the left column
  • Click on Tools (See the screenshot below)
  • Click on My Fees  (See the second screenshot below)

Are there additional charges? Did you receive the discounted price?

If you did not receive your discount or have additional charges, you will need to set up a call to request a refund.  Look at the following information and click on TurboTax Online.  Read through all of the instructions.  When you call, be sure to tell them you need a refund.

https://ttlc.intuit.com/replies/3300041


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