IL claims they never received my 2019 taxes. I had the protection on it How can I get it fixed? It showed that the taxes were accepted by they said they never got them

[Pmajudy]

How do you fix it?

[VolvoGirl]

Did they say they didn't get your tax return OR they didn't get a tax DUE payment?  Seem late to get a notice for a missing tax return.    How were you suppose to pay a tax due?

Your only proof of payment is your bank statement or credit card showing the payment coming out. Turbo Tax only passes your bank account number to the state for the state to take it out of your account. But most states do not let you pay by Direct Debit so you have to mail in a check or go directly to the state's website to pay. And better double check your bank account and routing number with your bank. Some banks use a different routing number for deposits and payments.

[xmasbaby0]

Did your 2019 IL tax return show a refund or did it show that you owed tax due to the state?   If you were getting a refund, IL would not be worried right now about your 2019 return.   If you owed tax due----what did you do to pay the state?   Your only proof that you paid IL would be your own bank or credit card record.  It is not possible to pay the state from a federal refund, although some people get confused and expect that to happen.   You need to check your bank or credit card accounts to see if you paid the state.

[Pmajudy]

They said my tax return was NOT received and I was supposed to get a refund I never did, now they say the only reason they knew I filed was because of the IRS. They  say now I owe because it was never filed.  I don’t care if I don’t get my refund but I don’t want to owe for something that you said went through 

[Hal_Al]

If you purchased Audit Defense for your tax return, call Tax Audit. at 877-829-9695, or report your notice on their web site at http://intuit.taxaudit.com/.