If my tax returns were reject under one account can I refill under a different account?

[jjmoore2197]

If my tax return was rejected under one account can I make a new account and file again?

[mesquitebean]

That's not the correct method.  You don't need another account.

If your original return was efiled and rejected, then you can correct whatever the error is and resubmit the efile in the SAME account.

What is your rejection error code?

[sswatson]

last year my husband I filed under my turbo tax account and this year we used his well it rejected our income tax stating that our agi was different in 2018 but its still pulling up the incorrect amount and I want to go back and use the account we used last year will that mess anything up?

[mesquitebean]

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@sswatson wrote:

last year my husband I filed under my turbo tax account and this year we used his well it rejected our income tax stating that our agi was different in 2018 but its still pulling up the incorrect amount and I want to go back and use the account we used last year will that mess anything up?

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I assume you are only talking about joint returns both years since you didn't say otherwise and used the term "we."

If your 2019 efile attempt was rejected, your return is not considered to have been filed.  So after a rejection you can file it however you want.  But if you know the correct 2018 AGI amount,  and if the rest of your return is correct, you could just edit/correct the 2018 AGI amount in the FILE section and resubmit the efile.

Have you looked at your 2018 return as filed to see what the correct AGI is?

I'm not sure why you used a different account this year.  If you had used the same account as last year, the 2018 information should have transferred into your 2019 return.  When you have multiple accounts, it can make it difficult to keep track of all that from year to year.

You said:  "it's still pulling up the incorrect amount"

As I mentioned, if you know the correct 2018 AGI, you can edit/correct that prior to resubmitting, unless you just want to start over in the other account.   But how did it pull up an amount at all?   Last year did your husband start a 2018 return in his account?  If so, other incomplete info from 2018 could have transferred into your 2019 return, too.  So if you do continue to use the same account, review the return and be sure everything else is correct, too, prior to filing.

But if you wish, you can use last year's account   If you start a 2019 return in last year's account, 2018 info should transfer into your 2019 return.   You still need to review all of the transferred info carefully.

TIPS:

• If you filed a joint return in 2018, you both enter the same total AGI to verify your 2019 return.  Do not divide it or otherwise allocate it.
• Use the 2018 AGI from the original 2018 return--not an amended one.
• If you filed very late in the year, such as mid-November 2019 or later, you can use an AGI of 0.

[Tereselujua]

I filled up my taxes under an account that once got stolen in 2018, after that, I created another account and made my taxes there. I totally forgot about this amount for years and I just filled up my taxes under this once stolen account. Once everything filled up, I got rejected because I need an IP Pin. Can I forget about this account and fill up my taxes at the account I've always done them? Can I get my money back from the TurboTax Delux method?

Thank you.

[MichelleLO]

Yes, you can file under the other account you created and abandon the one you do not want to use. 

To request a refund of your TurboTax product, you will need to reach out to Customer Support for assistance. Use the keywords billing issues so you get to the right person.

What is the TurboTax phone number?

@Tereselujua

[mesquitebean]

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@Tereselujua wrote:

 Once everything filled up, I got rejected because I need an IP Pin.

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If you are required to use a 6-digit IP PIN (Identity Protection PIN) and plan to efile, you'll still need to use it no matter which account you use, or the efile will reject.   Even if you mail your return, you will need to use the IP PIN.  While it is possible to print and mail a return without the IP PIN, it would mean a significant delay in processing your return as they will need to identify you first if the IP PIN is not provided on the return.

You need a new IP PIN each calendar year.   If you are a victim of ID theft that has been investigated by the IRS, they should have sent you a CP01A letter with this year's IP PIN in late December or January.    If you need to retrieve your IP PIN online at the IRS website, here's how:

https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin