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I wondering why I wasn't giving the option to file for free ? I should qualify for free file based on my income. I was charged 170. My partner makes more and his was free

 
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I wondering why I wasn't giving the option to file for free ? I should qualify for free file based on my income. I was charged 170. My partner makes more and his was free

When using the TurboTax online editions and you have self-employment income and expenses then you have to use the Self-Employed online edition - $120

A state tax return used with the Self-Employed online edition is an additional $50.

 

There is a possibility your partner used the TurboTax Free File program or one of the Free File options on the IRS website - https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

 

Use the TurboTax Free File program if you are eligible - https://freefile.intuit.com/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

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6 Replies

I wondering why I wasn't giving the option to file for free ? I should qualify for free file based on my income. I was charged 170. My partner makes more and his was free

When using the TurboTax online editions and you have self-employment income and expenses then you have to use the Self-Employed online edition - $120

A state tax return used with the Self-Employed online edition is an additional $50.

 

There is a possibility your partner used the TurboTax Free File program or one of the Free File options on the IRS website - https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

 

Use the TurboTax Free File program if you are eligible - https://freefile.intuit.com/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

I wondering why I wasn't giving the option to file for free ? I should qualify for free file based on my income. I was charged 170. My partner makes more and his was free

I I qualify for free filing,  I was charged $170 to do my taxes with turbotax.  I would like a refund. I shouldn't have been charged according to the income guidelines to qualify for free filing. 

I wondering why I wasn't giving the option to file for free ? I should qualify for free file based on my income. I was charged 170. My partner makes more and his was free


@bondstheresa35 wrote:

I I qualify for free filing,  I was charged $170 to do my taxes with turbotax.  I would like a refund. I shouldn't have been charged according to the income guidelines to qualify for free filing. 


All billing issues are handled by TurboTax support.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

I wondering why I wasn't giving the option to file for free ? I should qualify for free file based on my income. I was charged 170. My partner makes more and his was free

Why wasn't I giving the option to file free

I returned with $600 I paid $370 to file.

 

I wondering why I wasn't giving the option to file for free ? I should qualify for free file based on my income. I was charged 170. My partner makes more and his was free

How can I fix this.

 

I wondering why I wasn't giving the option to file for free ? I should qualify for free file based on my income. I was charged 170. My partner makes more and his was free

@061a1e7e3bb0 You are posting to an old thread that has had no activity for four years.   We do not know what you are trying to fix.  Did you already e-file using a  paid version of the software?   

 

 

 

If you have not registered, paid or e-filed you can clear and start over in a lower version of the software.

CLEAR AND START OVER

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

 

 

https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp

 

 

WHY DO I HAVE TO PAY?  I WANT THE FREE EDITION

 

The information that you can enter in Free Edition is pretty limited now.  Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's.  Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition.  Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.https://ttlc.intuit.com/questions/4511011-what-happened-to-the-1040a-and-1040ez   If you started in the Free Edition and entered any data that required any of those three schedules, you have to upgrade to a paid version and if you are watching the screens carefully you are alerted to the upgrade.

 

 

When you chose to “start”  in the Free Edition —

Directly below the words “Free Edition” there is a blue link that says “For simple tax returns only”   If you click that link it brings up this information:

 

 

You can file with TurboTax Free Edition if you have a simple tax return.*

*A simple tax return is Form 1040 only.

Situations covered in TurboTax Free Edition include:

  • W-2 income
  • Limited interest and dividend income reported on a 1099-INT or 1099-DIV
  • Claiming the standard deduction
  • Earned Income Tax Credit (EIC)
  • Child tax credits
  • Student Loan Interest deduction

Situations not covered in TurboTax Free Edition include:

  • Itemized deductions
  • Unemployment income reported on a 1099-G
  • Business or 1099-NEC income
  • Stock sales
  • Rental property income
  • Credits, deductions and income reported on schedules 1-3

 

How does TurboTax make any money?

Customers with more complex tax situations will file with our paid TurboTax products that provide all the additional forms and guidance they need. We also offer additional benefits that go beyond filing your taxes, but they are optional and are not required to file simple taxes for free. We hope that, over time, as our customers with simple returns need more capabilities as their financial situations change (for example owning a home, having a child, managing investments), they have loved our products and services so much that they will choose our paid TurboTax offerings to prepare and file their returns.

 

 

 

Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site

 

https://apps.irs.gov/app/freeFile/

 

Or—if you live in certain states you may be eligible to use the new IRS Direct File

 

( AZ, CA, FL, MA, NH, NV, NY, SD, TN, TX, WA, WY )

 

https://directfile.irs.gov/

 

 

 

How can I see my TurboTax  fees? 

 

  https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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