I was charged $78 and then an additional $90 for TurboTax Services.

[brookesilver90]

Could anyone explain this to me? Was I charged in error? I paid $78 to file my Federal and NC State Taxes. I was having a bit of trouble and wanted to chat with someone. I upgraded to deluxe and was charged an additional $90. Why is this? Shouldn’t the $78 charge have been taken off?

[VolvoGirl]

You already was in Deluxe.  $78 is for Deluxe federal and state. Did you log in to a different account?  Or you upgraded to Deluxe Live or Full Service minus the fees you already paid.  see prices here, 

https://turbotax.intuit.com/personal-taxes/online/ 

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

[VolvoGirl · Accepted solution]

Yes your post shows the LIVE version. Deluxe Live is 119 plus 49 for state = 168.   168-78= $90 left to pay.

[brookesilver90]

@VolvoGirl Is the only difference in Deluxe and Deluxe Live that you can chat with customer service at any given time? I just want to make sure that I wasn’t overcharged. I had paid $78, then I filed. My return was rejected so I decided to chat with someone. I had to pay an additional $90 before I could chat with someone.

[SteamTrain · Accepted solution]

Yep...."LIVE" full service would be an extra $90 for Fed + 1 state.

Then you are supposed to connect with a LIVE agent to get your Questions answered....and actual personal help with filing.

_______________________

[brookesilver90]

@VolvoGirl @When I try to review my charges in TurboTax, it only shows the $90 charge. However, I have both receipts for the $78 and $90 charges in my email and I can see the transactions on my credit card.

[brookesilver90]

@VolvoGirl @SteamTrain Thank you both so much! That clarifies everything now. I just wanted to ensure that I wasn’t charged in error.

[VolvoGirl]

Live will also review your return.

how to connect to an expert in Turbo Tax Live

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

How to schedule a review in Turbo Tax Live

https://ttlc.intuit.com/community/expert-review/help/how-do-i-schedule-my-review-using-turbotax-live...