ITs simple - i used free version, i did not qualify, I want to upgrade but no upgrade from free option appears on scree menu - help!
Did you use Online TurboTas last year for 2017? If so, and if your 2017 info transferred into your 2018 TurboTax Free File Program return, you can download the *.tax2018 data file which contains the transferred info and finish it in desktop software (CD/download) without starting over.
If you wanted to use an online product, however, i.e., Online TurboTax instead of the Turbo Free File Program you didn't qualify for, you can no longer use the same account (User ID) that you used for Turbo Free File Program. To switch to Online TurboTax and upgrade, you'd have to have another account or create a new account (User ID) at Online TurboTax. If your 2017 info is in the account with TurboTax Free File Program, however, then when you start a new Online return, the 2017 data will NOT transfer into the other/new account.
If you need your AGI from last year to e-file but are having trouble finding it, you can just print and mail your return (you don't need your AGI for that).
For info on getting last year's AGI, go here instead.
To access your prior year return before you file, you have to:
- Be signed in to the same TurboTax account you’ve used in previous years.
- Be in an upgraded version of TurboTax (or add PLUS to TurboTax Free Edition).
- Pay for your upgrade.
After that, you should be able to find your prior year return on the first screen when you sign in (or select Tax Homein the left-hand menu to get there) under Your tax returns & documents.
For information on how to access your prior year return after filing, go here.I use TurboTax CD/Download
- How do I get a replacement for a lost or damaged TurboTax CD?
- How do I download the software I purchased at TurboTax.com?
If you’re using the mobile app, we’ve got instructions for that too.
Other ways to get a prior year return:
Is that the link you meant to post? The blue https:// link displayed above seems to go to an archived FAQ. Or maybe there is some kind of hiccup. It seems to have only been revised 12 days ago, so I'm not sure why it is doing that. I'll ask a Mod to check it.
FAQ: How do I access my prior year 2017 return?
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