I used ebates i was told i would get $15 off my order for using turbotax. I did not get the discount. I used ebates website it took me here & said $15 off charged in full

[basketball1981]

I followed all the steps under the faqs for partner discounts i did everything and the discount still was not applied. I put all my credit card info in thinking i would get a second page for confirmation before it actually sent and to verify the discount but it just charged me regular price.

[Critter]

And the discount is off the regular price ... but the prices are already discounted ... so you don't get any more... the promotion is deceiving and a lot of companies use those come on links.

[mesquitebean]

Actually it should take it off the current price, even if discounted.  Otherwise people would pay more than using the Online TurboTax site.  It's always provided additional discount when I've tested it.   If it's $5.00 off for Deluxe, user should be charged $34.99.   At least that's the way it has worked for other sites I've tested such as USAA or PenFed.   Deluxe through USAA is $10 off, so users there have been paying $29.99, and that is what is displayed there on the product page when going through the steps at their special promo link.

I'll see if I can trace that ebates route some more.

[mesquitebean]

Critter:
I actually was finally able to follow the path from ebates to the promo website.   And it does take the additional discount off of the current discounted prices.   I've attached a screen image to my answer below.

@basketball1981
Look at the screen image below.  Is that how you started your return and worked on each time?   Or did you end up using the regular TurboTax Online site?

[mesquitebean · Accepted solution]

I can't view the offer you saw, but most discount offers say "Up to", such as "Up to $15 off."  The actual amount of the discount depends on what product you choose.   Some offers are $15 off for Self-Employed Edition,  $10 off for Premier,  $5 for Deluxe.

You appear to be using Deluxe Edition.   How much were you charged?

The current price for Deluxe is $39.99 for Federal and $39.99 for State.   The discount normally applies to the Federal return.   Were you given the discounted price of 34.99?

If that doesn't explain your situation, and your discount was not applied, we can tell you how to speak to Customer Support for any billing issues.

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/questions/1899263

ADDENDUM:

See this screen image.  I was able to find the promo site for the ebates offer.   It shows the product with the ebates discount.  Is this where you started your return?  If you used the regular TurboTax website by mistake, then you would have received the current prices without the ebates discount.

[basketball1981]

That’s the screen I saw. Unfortunately when I put my card info in and hit next it charged my card the full price I’m not sure they will even refund the difference. Kind of strange they don’t let you confirm the payment amount after putting in the card info before submitting

[jbrochey]

I had the same problem. I was charged the full price!

[Critter]

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –

https://support.turbotax.intuit.com/contact/