I can't view the offer you saw, but most discount offers say "Up to", such as "Up to $15 off." The actual amount of the discount depends on what product you choose. Some offers are $15 off for Self-Employed Edition, $10 off for Premier, $5 for Deluxe.
You appear to be using Deluxe Edition. How much were you charged?
The current price for Deluxe is $39.99 for Federal and $39.99 for State. The discount normally applies to the Federal return. Were you given the discounted price of 34.99?
If that doesn't explain your situation, and your discount was not applied, we can tell you how to speak to Customer Support for any billing issues.
FAQ: What is the TurboTax phone number?
ADDENDUM:
See this screen image. I was able to find the promo site for the ebates offer. It shows the product with the ebates discount. Is this where you started your return? If you used the regular TurboTax website by mistake, then you would have received the current prices without the ebates discount.
