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I signed in to Turbo tax for the first time this year and am unable to opt out of "Assisted". Does anyone know how to get back to "Basic"?

 
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I signed in to Turbo tax for the first time this year and am unable to opt out of "Assisted". Does anyone know how to get back to "Basic"?

@ Karolyn-anderson 

If this is a USA return, I assume you are referring to TurboTax Live.   Are you trying to choose regular Free Edition, Deluxe, Premium?   If so, here's how to remove the Live feature and select a different edition.  If it started you in Live, you can use the "Clear and start over" method shown in a link at this FAQ:

 

FAQ:  How do I remove TurboTax Live?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-liv...

 

If instead, you happen to be asking about a Canadian product, then you are in the wrong community forum.   You would need to go to the Canada TurboTax website.

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