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caseylynn-gregg
New Member

I received almost $400 less that what was originally quoted.I know I have to pay for TurboTax services, but there's no way it costs that much money.Where did the rest go?

 
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mesquitebean
Level 15

I received almost $400 less that what was originally quoted.I know I have to pay for TurboTax services, but there's no way it costs that much money.Where did the rest go?

Like you said, that would be unusual to have TurboTax fees that large, even if you had many states.

If the IRS decreased your Federal refund, you should get a postal letter from them in 2-3 weeks or so explaining why your Federal refund is less than what you filed.  The letter should also tell you steps you can take if you disagree with their decision, including a contact number for you to phone them if desired.  The following help article will tell you a bit more about possible causes, how to check for any offsets, etc.

https://ttlc.intuit.com/questions/1894477-why-did-my-federal-tax-refund-decrease-after-i-filed

The IRS has said:

"Examples that could decrease your refund include math errors, mistakes, delinquent federal taxes, state taxes, child support, student loans, or other delinquent federal nontax obligations, or if the earned income tax credit (EITC) portion of your refund is withheld pending further review."

https://www.irs.gov/Help-&-Resources/Tools-&-FAQs/FAQs-for-Individuals/Frequently-Asked-Tax-Question...

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

If an offset is involved, here's more info on the Treasury's offset program:
https://ttlc.intuit.com/questions/2539782-what-is-a-refund-offset
Treasury Offset Program phone: 800-304-3107

Offset Call Center hours are 7:00 a.m. until 6:00 p.m. (Central Time).


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1 Reply
mesquitebean
Level 15

I received almost $400 less that what was originally quoted.I know I have to pay for TurboTax services, but there's no way it costs that much money.Where did the rest go?

Like you said, that would be unusual to have TurboTax fees that large, even if you had many states.

If the IRS decreased your Federal refund, you should get a postal letter from them in 2-3 weeks or so explaining why your Federal refund is less than what you filed.  The letter should also tell you steps you can take if you disagree with their decision, including a contact number for you to phone them if desired.  The following help article will tell you a bit more about possible causes, how to check for any offsets, etc.

https://ttlc.intuit.com/questions/1894477-why-did-my-federal-tax-refund-decrease-after-i-filed

The IRS has said:

"Examples that could decrease your refund include math errors, mistakes, delinquent federal taxes, state taxes, child support, student loans, or other delinquent federal nontax obligations, or if the earned income tax credit (EITC) portion of your refund is withheld pending further review."

https://www.irs.gov/Help-&-Resources/Tools-&-FAQs/FAQs-for-Individuals/Frequently-Asked-Tax-Question...

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

If an offset is involved, here's more info on the Treasury's offset program:
https://ttlc.intuit.com/questions/2539782-what-is-a-refund-offset
Treasury Offset Program phone: 800-304-3107

Offset Call Center hours are 7:00 a.m. until 6:00 p.m. (Central Time).


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