, Answering FAQ'sTurboTax Employee
TurboTax said you were going to get an $800 refund from the IRS, but your refund check or direct deposit came in lower than that. How come?
One possible explanation is that you used the Refund Processing Service to pay your TurboTax Online fees. If you did, your TurboTax fee plus an additional $34.99 processing fee is deducted from your federal tax refund.
Another explanation is that your refund was reduced by the government, either to correct a calculation error or through a refund offset. You'll get an explanatory letter from the government if your refund differs from what was on your filed return.
Why did the TurboTax Refund Meter change after I already filed?
This can happen if:
- You made additional changes to your tax return after you filed your return.
- You updated TurboTax (or we applied an update in TurboTax Online) that affected the calculations used on your return. See What if TurboTax is updated after I've already filed?
- What is a refund offset?
- Why is my tax refund different this year? Or, why do I owe taxes when I normally get a refund?
- What if TurboTax is updated after I file my return?