, Answering FAQ'sTurboTax Employee
TurboTax said you were going to get an $800 refund from the IRS, but your refund check or direct deposit came in lower than that. How come?
One possible explanation is that you used the Refund Processing Service to pay your TurboTax Online fees. If you did, your TurboTax fee plus an additional $29.99 processing fee is deducted from your federal tax refund.
Another explanation is that your refund was reduced by the government, either to correct a calculation error or through a refund offset. Normally, you will get an explanatory letter from the government if your refund differs from what was on the return you filed.
More about refund offsets
The Department of Treasury's Financial Management Service (FMS) can offset any unpaid federal or government debt against your refund without prior notice. Most commonly, the offset is taken for:
- Past due child support;
- Debts owed to a federal agency;
- Unemployment debts owed to the state;
- Past due federal student loans;
- Unpaid state income tax.
We're unable to assist with or provide additional information about refund offsets, as these actions are initiated by the government. For further assistance:
- Call the FMS at 1-800-304-3107 to find out if your refund was reduced because of an offset.
- Call the IRS Taxpayer Advocate Service at 1-877-777-4778 (or visit www.irs.gov/advocate) if you feel your refund was reduced in error. The service is free.
Why did the TurboTax Refund Meter change after I already filed?
This can happen if:
- You made additional changes to your tax return after you filed your return.
- You updated TurboTax (or we applied an update in TurboTax Online) that affected the calculations used on your return. See What if TurboTax is updated after I've already filed?
- When will I get my tax refund?
- What if TurboTax is updated after I file my return?
- Why is my tax refund different this year? Or, why do I owe taxes when I normally get a refund?