I put all my info in correctly for advance. Credit Karma loads and says can't verify my info, thank you for thinking of us etc. And then only let's you go back to turbo

[Gabriella1]

Doesn't tell you what they can't verify to try and fix it. Just basically kicks you out

[BrandiLO1]

Would you mind clarifying if this is a message you're receiving during the filing process and requesting an advance, or is this another step you must do after you have already filed and to receive the advance?

[Gabriella1]

It's before even getting to file. I request the refund advance then had to set up account with credit karma which I did, but then gives me a message stating can't verify so won't even let me file yet. 

[HeatherPLO]

@Gabriella1

For this experience, please see the Help Article here for more information and how to sign up for updates. 

[Gabriella1]

Thats not working either

[BrandiLO1]

If you're having issues with applying for or receiving your refund advance, please click here to contact customer care for additional assistance.