1242586
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

austinbe
New Member

I purchased turbo tax home and business from Amazon and I downloaded it and prepared my return. Now as I get close to filing, Turbo Tax is trying to charge me $90

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

I purchased turbo tax home and business from Amazon and I downloaded it and prepared my return. Now as I get close to filing, Turbo Tax is trying to charge me $90

Well--you are posting from online Self-Employed.  So apparently instead of downloading and using the desktop software you purchased from Amazon, you went online and used the wrong program.

 

See if customer support can help you move the return to the desktop software you were supposed to use.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I purchased turbo tax home and business from Amazon and I downloaded it and prepared my return. Now as I get close to filing, Turbo Tax is trying to charge me $90

Sorry the Desktop program payment will not apply to the Online version. Online and Desktop are 2 different separate things. If you bought the Desktop program but used the Online version you can move your return to your computer and continue and file from the Desktop program without paying for online. Or you will have to pay for Online and try to get a refund for the Desktop program.

 

Did you get the program installed on your computer? Here's how to move your return to it. And it says how to continue in the CD/Download program.


First download the .tax2019 file from the Online version,
https://ttlc.intuit.com/community/saving/help/how-do-i-save-my-turbotax-online-return-as-a-tax-data-...

 

Then see, How to Switch to Desktop,
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question