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HereamI6
New Member

I purchased Turbo Tax Deluxe at Best Buy, uploaded it to my device. The device had had a malfunction, logged in on another device to file and now I'm being charged again

I'm charged again $69 for Turbo Tax Deluxe, because I had to login on another device to complete my taxes.
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2 Replies

I purchased Turbo Tax Deluxe at Best Buy, uploaded it to my device. The device had had a malfunction, logged in on another device to file and now I'm being charged again

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 

 

You appear to be posting from online  Deluxe software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
CatinaT1
Expert Alumni

I purchased Turbo Tax Deluxe at Best Buy, uploaded it to my device. The device had had a malfunction, logged in on another device to file and now I'm being charged again

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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