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19tom47
New Member

I purchased and downloaded the Turbotax 2019 Premier Home software but cannot open the file: w_turbotax_1040_prm_xxxx.xxx.xxxx.exe

 
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3 Replies
NiteMage
New Member

I purchased and downloaded the Turbotax 2019 Premier Home software but cannot open the file: w_turbotax_1040_prm_xxxx.xxx.xxxx.exe

That file name seems extremely long, do not think that is the correct installation file. Instead of looking for exe file name reinsert CD and install from CD notification of new CD to install, should come up as soon as you insert new disc, although it took 3 times for me to get the installation notice, had to insert CD 3 times before I received the message.

I purchased and downloaded the Turbotax 2019 Premier Home software but cannot open the file: w_turbotax_1040_prm_xxxx.xxx.xxxx.exe

 

Try downloading it again using a different browser and turn off your antivirus.  It doesn't like IE11.

 

If you need to download your program…..

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

 

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

Here's the support article to find the Windows download

https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...

 

If you are having trouble downloading to Windows

https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...

I purchased and downloaded the Turbotax 2019 Premier Home software but cannot open the file: w_turbotax_1040_prm_xxxx.xxx.xxxx.exe

It's a download....not a CD.

 

File looks laid out OK (though I can't see what's in the XXX)....but on a Windows system, Don't just Open it

..............................you rt-click on the file, and "Run as administrator" 

__________________

OR try a fresh new download...make sure you only download it to your system disk...don't download to a removable memory device

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

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