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wayne1
New Member

I paid for turbo tax at best buy and now i have to pay for it on here also ?

 
3 Replies
xmasbaby0
Level 15

I paid for turbo tax at best buy and now i have to pay for it on here also ?

Did you purchase desktop software at Best Buy?  If so you should be using the program by opening it up from your own hard drive.  You are posting from online Premier so it looks like instead of using your installed program you wandered online and logged on to an online account.  That is why it is asking you to pay.  Call customer support and see if they can talk you through moving your return onto the software you installed on your computer and should have used,

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time.


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
SweetieJean
Level 15

I paid for turbo tax at best buy and now i have to pay for it on here also ?

You are asking from OS 10.11.6.  TT 2018 desktop will not run on that.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software">htt...>
xmasbaby0
Level 15

I paid for turbo tax at best buy and now i have to pay for it on here also ?

@SweetieJean Good catch!  I did not even notice the OS
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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