I paid for my turbo tax, why isn't direct debit option available for the tax I owed federal and CA

[lizshh]

I paid for my turbo tax, why isn't direct debit option available for the tax I owed federal and CA? I will be paying 1% penalty of the tax I owed to CA if I have to mail by check, which was the only option.

[DaraLO]

You won't see a direct debit option in TurboTax if you owe IRS taxes and are paper-filing, but you can use the IRS's Direct Pay service, which lets you pay your taxes directly out of your checking or savings account—just like direct debit. 

Reference:  Can I use direct debit to pay the IRS even though I'm not e-filing?

[lizshh]

It turns out I can't efile yet because Turbotax don't have the forms (2210) ready yet.

[We688]

I have the same issue: I owe Federal but have a refund from NYS but I cannot direct debit from my account. It said I must e-file to have this option. And I want to e-file, I don’t know how to make it withdraw from my bank account. Some advice said I should try to log out then sign in and add a state but I could not find a sign in menu from my desktop version of turbo tax. Please help!!!

[JeanneLO]

It sounds like you may have accidently selected the file by mail option. To change this please follow these steps in this TurboTax FAQ: How do I change from mail to e-file in TurboTax Online?

Follow the instructions in this TurboTax FAQ to contact customer support if you need further assistance:  What is the TurboTax phone number?

@We688