I have the same issue: I owe Federal but have a refund from NYS but I cannot direct debit from my account. It said I must e-file to have this option. And I want to e-file, I don’t know how to make it withdraw from my bank account. Some advice said I should try to log out then sign in and add a state but I could not find a sign in menu from my desktop version of turbo tax. Please help!!!
