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I need to talk to a representative

 
73 Replies

I need to talk to a representative

Phone support is not provided for the free version of TurboTax.

 

If you are using a paid version or need product support, use the link below.

 

What is the TurboTax phone number? (intuit.com)

I need to talk to a representative

I. was. Wanting. To. Know. what. You. Need. From. Me. If. It. Is. About. My. E-mail. I. Use. Or. have. Several. 

SForrestLO
Intuit Alumni

I need to talk to a representative

@GaylaHiggins

 

Can you clarify the issue? What do you mean, what we need from you?

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I need to talk to a representative

I need to upgrade my TUas I have more Tax because I have interest to report

I need to talk to a representative

I have more to report that my present won't let me report interest

MoniqueLO_
Intuit Alumni

I need to talk to a representative

Please see below for information on how to contact customer support.  

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

AngeliaScott
Returning Member

I need to talk to a representative

Im trying to put my debit card on file with my texes

CarissaM
Intuit Alumni

I need to talk to a representative

If you need to speak with a representative, please click here to contact customer support @AngeliaScott

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Bruceandjuliette
Returning Member

I need to talk to a representative

I've been trying to track my return can't figure it out

 

Anonymous
Not applicable

I need to talk to a representative

@Bruceandjuliette  A TurboTax rep will only be able to help you find if your return has been accepted or rejected (and it will show you this when you login to your account.)  Once your return has been accepted TurboTax does not receive any more information, and you will have to track your return at the IRS.

 

This year the "Where is my Refund?" tool seems to be full of issues, but it's really the only source other than calling the IRS (1-800-829-1040).  

 

The IRS cannot typically tell you anything different from what you see on the refund tracker until there is a problem or it has been more than three weeks since your return was accepted.  

Larry1959-2
Returning Member

I need to talk to a representative

I have my w-2

This is why i need to talk with a representative

 

Larry1959-2
Returning Member

I need to talk to a representative

I payed top for my taxes.im not done yet i have what edd is asking for.i need reppresenttative to finish his job .

 

 

Cynthiad66
Employee Tax Expert

I need to talk to a representative

Sounds like you have paid for TTLive Assistance.  

Looking for customer or technical support? We've got an online contact form for that.

It's easy to get help with TurboTax Live. As you prepare your taxes, you can quickly connect with one of our credentialed tax experts using one-way video or phone. Make sure you're in a TurboTax Live product. If you are, you'll see TurboTax Live mentioned in the left menu. (You may need to select the menu icon to see it.)

 

Once you've confirmed you're using TurboTax Live:

  1. Select the floating Live help button in the bottom right corner.
  2. Select Let's talk.
  3. Enter your question or topic area and Continue.
  4. Select your preferred method for connecting with a tax expert.

The process is a little different if you're using the TurboTax mobile app. We've got instructions for how to connect with a tax expert on the app.

SmartLook™ option

When talking to an expert, you’ll have the option to get guidance right on your screen with SmartLook. You can see the live expert (they can’t see you) as they guide you by drawing on your screen and providing the answers you need to file confidently. (Available on a computer and in the TurboTax mobile app; not available when using a web browser on a mobile phone or device.)

Who will answer my questions along the way? Who will review my return?

You'll connect with a tax expert who knows your unique situation. Our dedicated tax experts include CPAs (certified public accountants) who have on average 10 years of experience.

When are tax experts available?

Our tax experts can schedule live reviews from 5 AM to 5 PM, PT, Monday–Friday.

How often can I contact a tax expert?

You can connect with a tax expert as often as you like while preparing your taxes.

Can I talk to the same tax expert each time I call?

When you speak to a tax expert on a specific issue or question, they take notes during your call in case you have follow-up questions. While you can't make an appointment with a specific person, the next tax expert you speak to will have reviewed any previous notes and can pick it up from there.

Related Information:

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babydzy62
Returning Member

I need to talk to a representative

I need to talk to someone to cancel out my 2019 and 18 taxes..

 

And figure out how can I claim my 2017 from you .

 

I need to talk to manager representative

[phone number removed]

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