I need to activate my recently purchased 2019 home and business edition. the activation code will not work. I get the error code 630. can you help?

[Philippine Wanderer]

Funny, my 2019 code worked at InstallTurboTax.com, where Intuit says "Enter your license code to confirm your purchase and retrieve your download."  Intuit accepted the code from the CD box then and gave me the 2019 software to download.  However, when the software asked for the *exact same code*, the code is now rejected and the software is useless.  

Clearly they have the codes still saved in their computer system somewhere but they refuse to either (a) authorize re-installed software or (b) eliminate the need for an authorization code. Instead they make their software useless. They intentionally "brick" it.

This is a reminder that one size does not fit all.  There is still a need for people to use TurboTax even if refunds are not possible (which is what the 3-year deadline is about).

[Critter-3]

FYI ... ALL DIY programs have a sunset for their programming.  So if you need to file a tax year that is no longer supported then you can either get the forms/instructions directly from the IRS/state  or seek a local tax pro.

If you already used that old program and cannot access it any longer then you should have saved BOTH a PDF and the .taxfile  for safekeeping.   The PDF can be opened by any PDF reader. 

But if you only saved the .taxfile then   you can try converting them to pdf files at  Www.Taxprinter.Com 

It might be expensive.  They are not connected with Turbo Tax.  Use it at your own risk.

[TH44]

If you have 2019 software installed, recommend try

-disconnect your PC from internet and wifi, ie isolate it.

-set time and date to sometime in 2020-2021.

-do NOT update - when asked, decline to update. An my case, everything appeared to work until I was asked to update my software. At the time I had current time on my PC

To access 2018 TT and earlier, I make sure to isolate my PC, set the time within the 3 yr window, do not update the software.

FYI, not all DIY software have sunset dates, but apparently all TurboTax software now does - information that would have been useful before the sunset date occurred. When is the sunset date for Turbotax 2020? 2021? Also FYI, I did end up using IRS paper forms for 2019 doing the calcs in a spreadsheet. 

[CompProbSolv]

I spoke with Intuit support and got "interesting" answers.

I was told that the 3-year limit is on the CD case and on the license agreement.  I've not checked the agreement.

More interesting was the statement that  they HAD a patch for this, but have taken it down.

[VolvoGirl]

Don't remember seeing anything about a patch.  

Sorry you will never be able to activate the 2019 program with the License Code.   The License Code started in 2019.  So 2019 needs to connect to Turbo Tax to verify the License Code.  But they have stopped supporting 2019.  They only support and update the last 3 years and put 2022 in the last years product pages and took off 2019. 

Even if you install 2019 or prior you won't be able to update or download any state program you will need.  

If you have the data file ending in .tax2019 and just need a copy or printout, you could try the TaxPrinter service (not connected with Turbo Tax) to convert a .tax file to pdf at

http://www.taxprinter.com

[CompProbSolv]

With some more searching, I found an answer that worked for me!  It allowed activation.  Unfortunately, it did not allow me to download the State program.  I suspect that it is no longer available to download.

Take a look at https://ttlc.intuit.com/community/taxes/discussion/there-was-an-error-with-validating-your-license-c...

I have Deluxe, not H&B, so I went to that folder instead.  

If you have trouble with this, leave a note here and I'll try to address it.  I have no special knowledge about that patch, but how it works makes a lot of sense to me.

[Critter-3]

The sunset is easy to predict ... the oldest year is pushed out by the incoming year.  The switch happens when efile closes at the end of October for the current year program.  Only the last 4 tax years are supported ... the current filing year + the 3 years prior ... note the page where you can buy the prior year program  has only 3 tax years to choose from (2020, 2021, 2022).  

https://turbotax.intuit.com/personal-taxes/past-years-products/

Right now 2020 will be gone when the 2024 program goes live in November because 2023 moves to a prior year status.  This stepping down has been the same  for the at least the last 20  years that I know of & I don't see the policy changing any time soon.  

[CompProbSolv]

Your post is of no help at all to my issue.  "The sunset is easy to predict": can you tell me where I was informed of this when I purchased the product?

[joniwhetzel]

I would like to know if anyone has found a solution to this! I need to file my taxes and have been locked out for a year trying to open them. I don't understand why they would lock us out of just one year.  Has anyone been able to use 2019? or access their file from this year? 

Joni in Indiana

[joniwhetzel]

I am in the same situation.  Has anyone tried to access another software and get it done with that?

Joni in Indiana

[joniwhetzel]

Not ture because I can open and access my 2018 TT

[SteamTrain]

@joniwhetzel 

2018 and earlier did not require entry of a license code.....but you can no longer update or get states for it unless already installed originally when TTX still supported it.

2019 and 2020 can no longer be installed anew...and required updates and states are no longer available.

_________________

If you need to work on either of those two years, for some reason  (and don't already have those tax years installed and operational on your computer), you'd have to get the paper forms from the IRS and your state's websites.

[CompProbSolv]

Take a look at my post above that I posted on May 9, 2024 1:53 PM.  It worked for me.  Send another message if you aren't successful.

[drcrandon]

Because you guys don't give a FLYING FK about your customers. Why do you lock down a program after 3 yrs? I don't care if you support it, just let us open it!!!!!!! IRS can come after us for 10 yrs, but you lock down the program after 3 yrs. WE DONT CARE IF YOU "SUPPORT" IT. JUST LET US OPEN IT!!!!!!!!!!!!!!!!!!!!!!

[Gordon9]

I have the same issue. Need to get into 2019. This is really bad, Intuit. I have the original License Code and disc.