I need someone to tell me why my return has been rejected three times. I need to get this filed. Please help!

[DoninGA]

What is the rejection code and message you receive for the rejection?

[SweetieJean]

see your earlier Q and A:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4754040-i-m-not-sure-why-my-return-is-not-going-through-it-may-be-...>

[kirbydouglas]

I don't see a rejection code. It just says federal rejected and state rejected

[xmasbaby0]

The email should tell you why it is being rejected.  Try using "zero" for the AGI.  If that does not work, then print, sign and mail your return.

[kirbydouglas]

Is there a way that I can speak directly to a person? This is getting very confusing.

[xmasbaby0]

Sorry but customer support is closed until Monday.  And so is TurboTax Live.  On the weekends, the public user forum is your resource for help.  You say you "must" get your return filed.  If you are unable to e-file it then your only other choice is to print and mail it.  Your TurboTax fees have to be paid in order to print the return for mailing.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

[kirbydouglas]

Ok thank you. That is helpful. I first tried to file this in Feb. then again in March, and finally in April. All before the deadline. Will I still be penalized for being late?

[xmasbaby0]

Yes, you will be penalized if you owe tax due.  If you are getting a refund there is not a penalty for being late.  If you owe tax due then you are late and should expect a bill from the IRS for penalty/interest based on when you get it filed and how much you owe.

[xmasbaby0]

Your 2017 tax return shows your 2017 Adjusted Gross Income  (AGI)  If you filed a joint return then the AGI is the same for each of you.

Form 1040EZ    line 4

Form 1040A       line 21

Form 1040        line 37

If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Timeline for 2017

If entering the amount from your 2017 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You can get a free transcript of your past return from the IRS:  

https://www.irs.gov/individuals/get-transcript

Note: If you filed late or amended your return, your correct 2017 AGI may not be in the system. 

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

https://ttlc.intuit.com/questions/3415597-what-if-i-entered-the-correct-agi-and-i-m-still-getting-an...

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online