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New Member

I'm trying to figure out why can't I file for free or get a service code

3 Replies
Level 15

I'm trying to figure out why can't I file for free or get a service code

Service codes are only provided by Customer Support to resolve certain defined problems in complicated situations that cannot be resolved by any other method.  They are not discounts for routine use on request.


However, you may be able to use one of the 2 free products that I'll tell you about.  This is a long post, so read the whole thing before making a decision.


TurboTax has 2 free products, but you are not in one of them.  You appear to be using Online Deluxe Edition, which is a paid version--$60 for Federal and $50 for state (if applicable), and if you choose to pay the fees out of your Federal refund, there is an additional $40 service fee ($45 for California filers.)   I'll tell you about both free products below.


NOTE:  If you haven't already paid, you may be able to change editions.   If you have already paid/filed, then the following will not apply.


The regular Free Edition is for very simple returns and not everyone can use it.  Certain forms are not available in Free Edition and require an upgrade to Deluxe, such as one of Schedules 1-3, itemized deductions, education credits, student loan interest, retirement savers credit, etc.   Did you start in Free Edition and had to upgrade?    If you haven't already paid or registered, and if you are sure you don't need Deluxe, you can use the "Clear and Start Over" feature to choose Free Edition, but depending on the complexity of your return you may not be able to use regular Free Edition.  If you need to itemize deductions, for instance, or have one of the Schedules 1-3, etc., you won't be able to use it.   See this FAQ on some situations where one cannot use Free Edition:

FAQ:  Why do I have to upgrade from Free Edition?


If you have a very simple return, don't need Schedules 1-3, and are sure you don't otherwise need Deluxe, here's how to start over and choose regular Free Edition:

FAQ:  How do I clear and start over in Online TurboTax?


The other free product (TurboTax IRS Free File Program) is fully-featured and can prepare all the usual forms and schedules.  It is even more powerful than Deluxe, if you qualify.  For example, in addition to Schedules 1-3 it can prepare Schedule C, D, E, F, etc., and enter K-1. But one has to meet one of the qualifications to use.  See below:


To qualify for free 2019 federal and state tax returns through the IRS Free File Program delivered by TurboTax, you just need to meet one of these requirements:

      • Your 2019 AGI is $36,000 or less (for Married Filing Jointly returns, combined AGI of both spouses cannot be over that limit),  or
      • You qualify for the Earned Income Tax Credit (EITC); or
      • In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.


If you qualify for that program and want to use it, see these 2 FAQs:


FAQ:  What is the TurboTax IRS Free File Program?


FAQ:  How do I switch to the TurboTax IRS Free File Program?



New Member

I'm trying to figure out why can't I file for free or get a service code

I need service code

Level 15

I'm trying to figure out why can't I file for free or get a service code

@Newell11 wrote:

I need service code

Please see the detailed answer right above your comment about the 2 free products to see if you can use one.   Service codes are only provided by Customer Support for certain Support issues that have no other resolution.  They don't provide one merely because someone requests one; otherwise everyone would.


If you wish to talk to Customer Support about a problem, here's how to reach them:


Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?


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