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I'm having the same issue with uploading pdf of 2019 taxes.
For tips on how to transfer your tax information from last year from a PDF see this TurboTax FAQ. There are some instances when a transfer of a PDF won't work: How do I transfer last year's return into TurboTax Online?
Please follow the instructions in this TurboTax FAQ to contact customer support if you need further assistance: What is the TurboTax phone number?
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