I’m just trying to get to my adjusted gross income from last year

[Lisag69]

 Spoke with Angela and she gave me the website I want to go and clicked on the website I cannot get to the website because however I know I had a different email last year that I do right now and she said I can get everything we’re covered I have my reference number for my case and everything but I cannot get to work now it says my case is closed and I don’t know why please somebody help me 

[Lisag69]

 Trying to get back to the website that Angela gave me so I can get my adjusted gross income from last year because I use TurboTax but I have a different email now can somebody please help me back to the side so I can recover that and file my taxes 

[KatrinaLO]

Log completely out of all TurboTax accounts if you have more than one. 

You can use this link https://myturbotax.intuit.com/account-recovery/ to recover your account with your phone number. If that doesn't work there is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. 

If you still can't access your account, you can contact TurboTax Support for assistance by following this link https://support.turbotax.intuit.com/contact/