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connorjanet
New Member

I keep getting an error message when I try to pay for turbotax that they're having trouble authorizing my credit card. It's not a problem with my card. Any ideas?

When I look at my card statement, it says that the amount I'm trying to pay is getting taken out of my account and then refunded instantly.
4 Replies
DoninGA
Level 15

I keep getting an error message when I try to pay for turbotax that they're having trouble authorizing my credit card. It's not a problem with my card. Any ideas?

Contact TurboTax support for this issue.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Opus 17
Level 15

I keep getting an error message when I try to pay for turbotax that they're having trouble authorizing my credit card. It's not a problem with my card. Any ideas?

If you don't have a different card you can try, you'll need to call customer support.  First, however, call your credit card bank to see if they have put a hold on your account or if there is some reason they are denying the charge.

https://ttlc.intuit.com/turbotax-support/en-us/contact

*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*
NCperson
Level 15

I keep getting an error message when I try to pay for turbotax that they're having trouble authorizing my credit card. It's not a problem with my card. Any ideas?

@connorjanet - also, if you call the bank, ask them if they see the transactions being denied.  if they do, it's a problem with your bank / your card. 

 

if they don't see any transactions being denied, it's a problem with Turbo Tax as the transactions never reached the Bank, 

connorjanet
New Member

I keep getting an error message when I try to pay for turbotax that they're having trouble authorizing my credit card. It's not a problem with my card. Any ideas?

Thanks for the help! It turns out they don't seem to like debit cards, even when they're Visa. Worked just fine with a credit card.

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