I just installed Turbotax Premier 2024. When I go to open it, it says I have to do a restart. If I restart the computer, I still get the same message. Now what?

[barry-mizes]

I have also run System File Checker and all my system files are good. I've tried restarting Turbotax 2020, 2021, 2022 and 2023 and they all start normally. This is a problem with Turbotax 2024 Premier. I've even tried uninstalling and reinstalling and same result. How do I get this fixed since it's unusable as is?

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. 

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[SteamTrain · Accepted solution]

@barry-mizes 

Several others have reported the same.....and fixed it.

Appears to be a problem with the proper version of Visual C++ not being present on your computer.

See:

Turbotax 2024 Desktop installation

[barry-mizes]

That worked.  Thank you so much.

[nndean]

I had same issue on windows 11 turbotax 24 not being launched

giving an Error.

Installed current version of Visual c++ x64 and x86

it fixed the issue

[Tigard Guy]

THIS!!!!  Downloading both was the key to getting past the generic "Error" screen on a fully updated  Windows 11 PC.