I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

Forum|Forum|5 years ago
December 19, 2020
5 replies
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TurboTax Online

Best answer by duhmel

I reinstalled and am OK

VolvoGirl

Level 15

Duplicate question

duhmelAuthorAnswer

Level 3

I reinstalled and am OK

joeanddani2000

Level 2

Problem occured after updating TT Deluxe 2020 on 01/29/2021. Reinstalling!

1110NMorganSt

Level 2

I installed 2020 Turbo Deluxe and input data. Went back in to add info but agreed to update which took several minutes after which time I could not get back in and received TurboTax winperreleaseMsi message saying the file cannot be found in cabinet file TurboTax.cab. It then crashes. I've tried several times to open but keep getting the same message. Not sure what to do.

TiffanyL

Level 11

You may receive the following error when the TurboTax Installer can't read the files (for example, if the CD is damaged or dirty) or if the downloaded files are corrupted. Please see the FAQ link provided below for more information. If you are still having the issue after reviewing the link below, please reach out to TurboTax customer service

Error 1335 - Cabinet file is corrupt

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Jim1942-1

Level 2

I installed the program (2020) but now where I try and open the program it opens instead winperrelease.msi and then crashes with file cannot be found in turbotax.cab

EbonyL122824

Level 9

@Jim1942-1 Follow these steps in this link to ensure your TurboTax CD and CD/DVD drive work properly. See this TurboTax FAQ for help with troubleshooting TurboTax for Windows. If you need further assistance, contact customer support here.

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D-T2020

Level 2

I simply wanted to open last year's Turbo Tax to check something, and it asks for the registration code. How am I supposed to remember that? Your website just gives me the run around. and there's no telephone number to call and no email address. THIS IS A REALLY BAD WAY TO TREAT A CUSTOMER WHO'S USED YOUR PRODUCT FOR MANY YEARS!