I have two TurboTax accounts for some reason and I'd like to merge the two

[userlindseymwitter]

I have two TurboTax accounts for some reason and I want to merge them.  Can you please help?

[xmasbaby0]

TurboTax accounts cannot be merged.   Pick one and stick with it.  Keep a record of how to access the "old" one in case you need to get to it someday.

[LWitter999]

I've already paid 204.14 on the new account for full service, but it wouldn't let me proceed bc it said I needed my 2019 tax returns and I hadn't done my taxes through TurboTax before.  So I went in and found out I had an older account I've been using for 8 years and want to proceed with that account.  Can I either get a refund for the full service I paid for or somehow get that transferred to my old account?

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

[LWitter999]

Super unhelpful.  I'll make sure to give feedback on this disappointing experience. 

[xmasbaby0]

We are volunteers here---not TT employees.   We have no access to your account information and no ability to help with billing issues.   I gave you the information about merging accounts--you just do not like the answer.