Get your taxes done using TurboTax

I've already paid 204.14 on the new account for full service, but it wouldn't let me proceed bc it said I needed my 2019 tax returns and I hadn't done my taxes through TurboTax before.  So I went in and found out I had an older account I've been using for 8 years and want to proceed with that account.  Can I either get a refund for the full service I paid for or somehow get that transferred to my old account?