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If the income you entered income from working? If your income is retirement income, disability, investment income, etc. you will not get EIC.
https://www.irs.gov/credits-deductions/individuals/earned-income-tax-credit/use-the-eitc-assistant
And if it is saying your children are not your dependents, then you may have answered some questions in MY INFO incorrectly. Check what you entered for the children in MY INFO.
Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number. Careful— do not say that your child’s SSN is not valid for employment. If your child was born in 2024 make sure you said he lived with you the whole year. There is an oddly worded question that asks if the child paid over half their own support. Say NO to that question.
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