I have TurboTax 2021. When I selected my state, the application indicated it would update. The update hangs. I force it to close and try. Same result. Help!!

[macuser_22]

Your post indicates that you are posting from the Free Edition.   Are you using the CD/download version on your computer.  If so Mac or Windows?

[tccutler]

I purchased Turbotax Home & Business and installed on a Windows 10 system.

There may have been other issues with my computer.  When I tried to uninstall Turbotax it wouldn't work either.

I rebooted the computer and retried updating Turbotax.  That seemed to work.

[Cass0317]

Thank you for the update. If you continue to experience this issue, please see the TurboTax FAQ below, that may be helpful:

State install/e-file update loop: State not installed after installation or TurboTax needs to update...

[jcl9625]

The link for "state install loop"  is for 2020.  What is the zip file for 2021?  TTstatecleanup TY 2021  I am stuck with the state loop.  I have purchased three states and cannot load any of them.

[jcl9625]

No, that is for tax year 2020.  I need for 2021.

[HeatherPLO]

@jcl9625

Please see the Help Article here for further assistance with this experience. 

In addition, for troubleshooting installation and running TurboTax for Windows, please see this Help Article. 

If this does not work for you, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.